Warranty Repair Booking

If you are posting your machine to us please ensure it is securely packaged in it's original box*, and remember that it is your responsibility to arrange for its collection. Postage is not covered with your warranty. 

IF THE MACHINE FAULT LIES WITH IT NEEDING A SERVICE YOU WILL BE BILLED FOR A SERVICE!

ITEMS NOT COVERED UNDER A MANUFACTURES WARRANTY UNLESS AT FAULT ON ARRIVAL (you have 28 days to make us aware and get the machine to us)

• Bobbin Cases
• Bobbins
• Needle Threaders
• Needle Plates
• Feet & Accessories
• Adjustments (Tension & Timing - done within you maintenance Service not under warranty)
• Blades
• Trimmers
• Loopers
• Hook Damage from use
• accedental damage
• damage for use of wrong oil or lubracant
• Machine running dry (don't leave it on a table in a window or close to a radiator) Very common and is a service issue and speeds up the need for a service.
• Belts, Winders & Bulbs.

If you suspect any of the above problems please book you machine for a sewing machine repair or service. If we diagnose and fix these problems it will be a chargeable service and not covered under warranty.

The nature of diagnosing faults with a sewing machine lies in fixing it and testing it so we can't inform you until after the machine is serviced, unless there is a clear breakage that is a manufacturer's fault.

All warranty documents stipulate servicing and correct maintenance of the machine to keep the warrantee valid, the same as a car requires you to service it during the warrantee, a machine needs to be maintained.

*If you do not have the original box you can contact the manufacturer to get a replacement.