Warranty Repair Booking
if you have spoken to us and have been advised to book in a warranty repair please go ahead or call us to clarify if it sounds like a service or not.
Please complete the checkout of this item and select local collection if you are returning to collect the machine from the shop when ready or Parcel DPD if you would like it shipped and the machine is in its originl Box.
IF THE MACHINE FAULT LIES WITH IT NEEDING A SERVICE YOU WILL BE BILLED FOR A SERVICE!
ITEMS NOT COVERED UNDER A MANUFACTURES WARRANTY UNLESS AT FAULT ON ARRIVAL (you have 28 days to make us aware and get the machine to us)
- Bobbin Cases
- Needle Threaders
- Needle Plates
- Feet & Accessories
- Adjustments (Tension & Timing - done within you maintenance Service not under warranty)
- Hook Damage from use
- accedental damage
- damage for use of wrong oil or lubracant
- Machine running dry (don't leave it on a table in a window or close to a radiator) Very common and is a service issue and speeds up the need for a service.
- Belts, Winders & Bulbs.
If you suspect any of the above problems please book you machine for a sewing machine repair or service as as we diagnose and fix these problems it will be a Chargeable service and not covered under warranty. the nature of diagnosing faults with a sewing machine lies in fixing it and testing it so we cant inform you until after the machine is serviced, unless there is a clear breakage that is a manufacturer's fault.
All warranty documents stipulate servicing and correct maintenance of the machine to keep the warrantee valid, Same as a car requires you to service it during the warrantee, a machine needs to be maintained so lets not wast anyones time with machines that need a service been passed off as a manufactures fault.