Anti-Fraud & Secure Purchasing Policy

At Fabric Mouse, your security—and ours—is really important. That’s why we have a few simple fraud checks in place, especially for high-value or unusual orders. These steps help protect you, your payment details, and your machine.

We always aim to make this process quick and respectful, and we’ll never ask for more than we need.

🔍 When We Might Ask for Extra Info

We may get in touch for verification if:

You're placing an order over £5,000
Your billing and delivery addresses don’t match
You’re using a business card or card registered to someone else (like your accountant)
It’s your first order with us
You’re placing an international order

📸 What We Might Ask For

If your order needs verification, we’ll ask for:

A valid photo ID (like a driving licence or passport)
A photo of the payment card used — with everything covered except the last 4 digits

You’re welcome to block out any sensitive card numbers—we only need to confirm the name and that the card is in your possession.

🛡️ Why We Do This – And How It Helps You

We understand these checks might seem unexpected, but they’re designed to protect you just as much as us. Here’s how:

Protects your card from fraudulent use by confirming it’s really you making the order
Ensures safe delivery to the correct person and address
Helps resolve payment issues quickly if there’s ever a dispute
Builds trust—you’re buying from a real UK business with security measures in place

We apply these checks only where necessary, and we do it in a way that respects your time and privacy.

🔐 Your Information, Kept Safe

Any documents or photos you send us are:

Stored securely
Only used for this order
Deleted immediately after verification is complete

We never share your information with third parties, and you can always contact us if you have questions.

📞 Questions?

If you’d like to know more about how we handle security checks or whether your order may need one, we’re happy to help.

📧 fabricmouseuk@gmail.com
📞 01748811593

Thanks for shopping with us—and for helping us keep our community safe!