Help Centre

Customer Information Centre

Welcome to the Fabric Mouse Customer Information Centre.

Whether you're choosing your first sewing machine, waiting for an order, looking for warranty information or simply have a question, you've come to the right place.

We've brought together the information our customers ask for most often, making it quick and easy to find the answers you need.

Everything here has been written from real experience. These aren't generic help articles or copied manufacturer guides—they're based on years of helping customers choose, use, service and enjoy their sewing machines.

Our aim is simple: to give you clear, honest information without the jargon.

If you can't find what you're looking for, please get in touch. We'd always rather answer a question than have you spend hours searching the internet. All the links are at the bottom.

How We Do Things at Fabric Mouse

Find out how we work, why we've chosen the systems we use and what you can expect when you buy from us.

Price Match Promise

Learn when we're able to price match and how to request one.

Machine Trade-In Programme

Thinking of upgrading? Find out how our part exchange scheme works and whether your current machine may be suitable.

Demonstrations & Training

Learn about one-to-one demonstrations, expert advice and how we can help you choose the right machine with confidence.

Repairs & Servicing

Need to book a service or repair? Find out how the process works and what to expect.

Frequently Asked Questions

Our most commonly asked questions, covering everything from buying your machine to getting started, deliveries, warranties and much more.

Delivery Information

Everything you need to know about receiving your order, delivery times and what happens when your machine arrives.

Returns

Information about returning products purchased online or in person, including your rights and how the process works.

Still Can't Find the Answer?

Please ask.

Every page in our Customer Information Centre started with a customer asking a question.

If your question isn't answered here, we'll do our very best to help—and who knows, it might even become the next guide we write.