Warranty Repair Booking

Booking your warranty repair

Please provide proof of purchase with your warranty repair booking. Book through this page, then drop your machine off during our opening hours.

Business use and commercial machines

Fabric Mouse does not provide warranty cover for industrial or commercial machines, or for machines used for business. The Poolin EOC06 is the only exception at present and retains the applicable Fabric Mouse warranty cover for business use.

This does not affect your statutory rights or any separate manufacturer warranty that applies.

Bringing or sending your machine to us

Once you’ve booked your warranty repair online, you can bring your machine to the shop during opening hours. We’ll let you know when it’s ready to collect.

If you’re sending your machine from further away, you’re responsible for arranging and paying for delivery to us and collection once the work is complete. Fabric Mouse does not arrange or pay for transport for warranty repairs.

Please use the machine’s original box and internal protective packaging when sending it. These were designed to protect your machine in transit. When booking your delivery, check the courier’s packaging and insurance requirements, as unsuitable packaging can affect cover.

If you no longer have the original packaging, we can still accept your machine. Please pack it securely and check that your courier’s insurance covers the packaging you use.

If you have a Brother machine, you can take it to any Brother dealer for warranty repairs—it doesn’t have to come back to us, even if you bought it here.

These arrangements do not affect your statutory rights.

What is covered?

Warranty cover depends on the machine and the warranty supplied with it. A manufacturer’s warranty is separate from a Fabric Mouse warranty, and its own terms apply.

The Fabric Mouse warranty does not cover motherboards, parts you would naturally replace over time through normal use, or damage caused by overuse or incorrect use. Routine servicing, cleaning and maintenance are not warranty repairs. These exclusions do not remove your statutory rights.

Inspection and chargeable repairs

Our engineer may need to open and inspect the machine before he can establish what is causing the problem and whether it is covered by warranty. If the repair falls outside the applicable warranty, we will make every reasonable effort to contact you before repair work begins, explain what has been found and let you know about the charge.

If you already know your machine needs routine servicing or a repair outside warranty, please use our service and repair booking.

Servicing your Poolin or FEIYUE machine

To maintain the Fabric Mouse warranty, Poolin machines need to be serviced by Fabric Mouse annually. FEIYUE machines need servicing by Fabric Mouse approximately every 18 months, depending on use. Follow the machine’s instructions for routine cleaning and maintenance between services.