Privacy Policy

Privacy Policy

Version: 1.0

Effective Date: 29 July 2026

Last Reviewed: 29 July 2026

Your Privacy Matters to Us

At Fabric Mouse, we believe looking after your personal information is just as important as looking after your sewing machine.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you.

We've written it in plain English because we believe privacy policies should be easy to understand.

By using our website or purchasing from Fabric Mouse, you agree to the collection and use of information as described in this policy.

Who We Are

This website is operated by Young & Son Limited, trading as Fabric Mouse.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details below:

Fabric Mouse
Unit 5 Station Road Industrial Estate
Brampton on Swale
Richmond
North Yorkshire
DL10 7SN

Email: fabricmouseuk@gmail.com

What Information We Collect

Depending on how you interact with us, we may collect information including:

  • your name;

  • billing and delivery addresses;

  • email address;

  • telephone number (where you choose to provide one);

  • order information and purchase history;

  • servicing or repair information where you ask us to carry out work on your machine;

  • correspondence you send to us by email or through our website chat;

  • information you choose to provide when requesting advice or support.

We only collect the information necessary to provide our products and services or to improve your experience with Fabric Mouse.

How We Collect Your Information

We collect information when you:

  • place an order through our website;

  • contact us by email or through our website chat;

  • provide your details when speaking to us by telephone;

  • book a service or repair;

  • subscribe to our newsletter;

  • request information about our products;

  • enter competitions or promotions;

  • browse our website.

Some information is collected automatically through cookies and similar technologies. Please see our Cookie Policy for more information.

How We Use Your Information

We use your personal information to:

  • process and deliver your orders;

  • arrange servicing, repairs and warranty work;

  • respond to your enquiries;

  • provide customer support;

  • send order updates;

  • process refunds where applicable;

  • send newsletters or marketing emails where you have chosen to receive them;

  • improve our website, products and services;

  • comply with our legal and accounting obligations;

  • help prevent fraud and protect our business.

We only use your information where we have a valid reason to do so.

Proof of Purchase

We do not require customers to register their machine warranty with us.

Your proof of purchase is normally sufficient to confirm warranty entitlement where applicable. For this reason, we recommend keeping your receipt in a safe place. Many customers find it helpful to staple their receipt to the machine's instruction manual so it can easily be found if warranty work is ever needed.

How We Process Payments

Payments made through our website are processed securely by our payment providers.

Depending on how you choose to pay, payments may be processed through:

  • Shopify Payments;

  • PayPal; or

  • bank transfer where payment is arranged by invoice for applicable orders.

Fabric Mouse does not store your full payment card details.

Delivering Your Orders

To deliver your purchases, we may share the information necessary to complete your delivery with our delivery partners.

Depending on the type of order, this may include:

  • Royal Mail;

  • DHL; or

  • other delivery providers where appropriate, such as Evri.

We only share the information required to complete the delivery of your order.

Marketing Communications

If you subscribe to our newsletter, we may occasionally send you information about:

  • new products;

  • special offers;

  • events;

  • workshops;

  • company news.

Our newsletters are sent using Shopify Email.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

We will never send marketing emails if you have asked us not to.

Website Chat

If you contact us using the chat facility on our website, your messages are received by members of the Fabric Mouse team.

Our chat is answered during normal business hours by our in-store team. If we don't reply immediately, it's usually because we're helping customers in the showroom or on the telephone, but we'll respond as soon as we're able.

We use the information you provide only to answer your enquiry and provide customer support.

Cookies & Similar Technologies

Our website uses cookies and similar technologies to help it function correctly and improve your experience.

Cookies may also help us understand how visitors use our website and, where enabled, measure the effectiveness of advertising and marketing campaigns.

For more information, please see our Cookie Policy.

Analytics & Advertising

We may use Shopify's built-in website reporting tools to help us understand how our website is being used.

Where enabled, we may also use advertising or conversion tracking tools to help measure the effectiveness of our marketing and improve the relevance of advertising shown to potential customers.

These tools do not give us access to your personal passwords or payment information.

Sharing Your Information

We do not sell your personal information.

We only share your information where necessary to operate our business or where required by law.

This may include sharing information with:

  • payment providers;

  • delivery companies;

  • website and hosting providers;

  • professional advisers such as accountants or legal advisers;

  • regulatory or law enforcement authorities where required.

We only share the information that is necessary for each purpose.

How Long We Keep Your Information

We only keep personal information for as long as necessary.

The length of time depends on the type of information and the reason it was collected.

For example, we may retain order information, warranty records and accounting records where required to meet our legal, tax or business obligations.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Keeping Your Information Secure

Protecting your information is important to us.

We use appropriate technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse or disclosure.

Although no website or internet transmission can ever be completely secure, we take reasonable steps to safeguard the information entrusted to us.

Your Rights

Under UK data protection law, you have a number of rights regarding your personal information.

These may include the right to:

  • request access to your personal information;

  • ask us to correct inaccurate information;

  • request that information be deleted where appropriate;

  • object to certain types of processing;

  • ask us to restrict how your information is used;

  • request a copy of the personal information you have provided to us in a portable format, where applicable;

  • withdraw your consent where processing is based on your consent.

If you would like to exercise any of these rights, please contact us.

Children's Privacy

Our website and services are intended for adults.

We do not knowingly collect personal information directly from children.

Where a parent, guardian or other adult purchases goods on behalf of a child, we collect only the information necessary to process the order and provide our services.

Third-Party Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of websites operated by third parties.

We encourage you to read the privacy policies of any websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the services we provide.

The latest version will always be published on our website together with the date it came into effect.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Fabric Mouse
Unit 5 Station Road Industrial Estate
Brampton on Swale
Richmond
North Yorkshire
DL10 7SN

Email: fabricmouseuk@gmail.com

If you're not satisfied with how we've handled your personal information, you also have the right to raise your concerns with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Further information is available from www.ico.org.uk.