Sewing Machine Repair Service: Your Guide

Fabric Mouse is an authorised service centre, servicing and repairing all brands of machine.

If your sewing machine needs attention, choose the appropriate service or repair option and book online. The booking page explains what should accompany your machine when you drop it off.

Service, repair or a setup problem?

A routine service and a specific repair are different bookings. Some stitching problems begin with incorrect threading, an unsuitable thread or a damaged needle, so it is worth checking the manual before arranging transport. See our threading guide and thread-choice guide. Stop if the machine jams or the handwheel will not move freely.

What is included?

The work depends on the machine type and condition. The service policy describes the fixed-price approach, included work and exclusions. Consumables and main electronic control boards are excluded from the standard charge; where additional chargeable work is needed, the policy explains how we discuss it with you.

Check the current listing for the correct machine and service/repair option. There is no single price that applies to every sewing machine, overlocker and embroidery machine. Payment arrangements are explained in the policy.

Preparing the machine

Follow the current service listing and our instructions for your fault. Do not send a large assortment of feet, tools or accessories unless requested. Identify the machine and requested items with your name or order number. If posting, follow the preparation instructions and arrange suitable packaging and transport.

Turnaround and collection

The policy gives an approximate 2–3 week turnaround, subject to workload, parts, manufacturer support and repair complexity. Contact us for the current estimate. We will notify you when the work is complete; follow the collection arrangements in the policy.

Warranty repairs

Warranty length, provider and conditions depend on the machine and the documents supplied at purchase. If you believe a fault is covered, book a warranty repair online, then drop your machine off during our opening hours.

There is no blanket rule in our current warranty terms that all faults must be reported within 28 days of purchase. Do not use an old blog statement as the limit of your cover. The applicable warranty documents and current Warranty Terms explain the process, and commercial warranty terms do not affect statutory consumer rights.

Routine maintenance and wear differ from a defect covered by warranty. We will assess the reported problem and explain any chargeable options before proceeding, in line with the published terms.

What if parts are unavailable?

Older machines can depend on parts that have become obsolete. The service policy explains the options if a repair cannot be completed or is not economical.

Check the service and repair listing for current charges by machine type and preparation instructions. Read the Servicing & Repairs Policy and, where relevant, the Warranty Terms. Book online, then follow the preparation instructions and check our opening hours before dropping it off.

You can book online before dropping your machine off; there is no need to call first for a routine service or repair.